Return and Exchange Policy
Thank you for shopping with us! Please review our return and exchange policy below:
1. Refund Policy: We do not offer refunds except in cases where the product arrives damaged. If you receive a damaged item, please contact us to request a refund.
2. Exchange Eligibility: We offer exchanges only if you receive an item that does not match your original order.
3. How to Request a Refund or Exchange:
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Refund Requests:
- Damaged Items: If your item arrives damaged, please contact our customer service team within 24 hours of receiving your order. Include your order number, a description of the damage, and any supporting photos.
- Refund Process: Upon verification of the damage, we will issue a refund to your original payment method.
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Exchange Requests:
- Incorrect Orders: If you receive an item different from what you ordered, please reach out to our customer service team within 2 days of receiving your order. Provide your order number and details of the issue.
- Exchange Process: We will instruct you on how to return the incorrect item. Once we receive and verify the returned item, we will send you the correct product.
4. Conditions for Exchange and Refund:
- The item must be in its original packaging and condition.
- Used or opened items are not eligible for exchange or refund.
5. Contact Information: For any questions, to request a refund, or to initiate an exchange, please contact our customer service team at info@mirato-mea.com or call us at +9615807666.
Thank you for your understanding and for shopping with us!